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In Room Dining Supervisor

Publiée le 05.08.2022

Entreprise

Site Internet : https://www.radissonhotels.com
Secteur d´activité :
Hôtellerie, restauration
Offres d´emploi : Voir toutes nos annonces
Radisson Hotel Group is one of the world's largest hotel groups with nine distinctive hotel brands, and more than 1,400 hotels in operation... lire la suite

Détails de l'annonce

Poste proposé : In Room Dining Supervisor

Date d’expiration: mar, 09 août 2022
Position Summary:
Assist in the organizing, management and administration and all operational aspects for the In Room dining department. Maintain high quality products and service levels. 
He/she is expected to market ideas to promote business, reduce employee turnover; maintain revenue and payroll budgets; and meet budgeted productivity while keeping quality consistently high.
Job Description:
IRD Supervisor Duties and Responsibility:

  • Oversee all aspects of the daily operation of the hotel’s Room Service operation.
  • Supervise all Room Service personnel.
  • Respond to guest complaints in a timely manner.
  • Work with other F&B managers and keep them informed of F&B issues as they arise.
  • Organize all documentation for shift work on a daily basis including pre-shift reports, daily training topics, shift floor plan, requisitions for beverage, food and sundries and manage labor on a daily basis through the time management system.
  • Ensure all staff are meeting all established standards of service through ongoing and recurrent training systems
  • Monitor and test service skills of staff, retrain and reinforce all standards on food and quality and service details daily. Provide feedback and appraisals as necessary.
  • Coordinate and monitor all phases of Loss Prevention in the Room Service operation.
  • Ensure compliance with In Room dining SOP’s.
  • Monitor and supervise the mini-bar department.
  • Ensure effective communications between each shift.
  • Supervise the room service area in order to attract, retain, and motivate the employees.
  • Ensure optimal level of service, quality, and hospitality are provided to guest.
  • Regularly review house counts, forecast and VIP list and maintain the confidentiality of the hotel and its guests
  • Ensure all staff are meeting all established standards of service.
  • Monitor and maintain cleanliness of In-Room Dining areas and work areas
  • Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
  • Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
Profil recherché pour le poste : In Room Dining Supervisor

Requirements:

  • Speaking both English and French is very big plus
  • Knowledge of F&B systems is mandatory
  • Experience as a room service Supervisor or Manager in a 5 star hotel is needed
  • Worked in a very busy working environment with more room service will be added value
  • Being positive and team player is key

Expérience:

  • Minimum 3 years of experience
Critères de l'annonce pour le poste : In Room Dining Supervisor
Métier :
Management, direction générale
Secteur d´activité :
Hôtellerie, restauration
Type de contrat :
CDI - CDD
Région :
Niamey
Niveau d'expérience :
Expérience entre 2 ans et 5 ans
Niveau d'études :
Qualification avant bac
Compétences clés :
compliance
management
time management
SOP
Nombre de poste(s) : 1

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